Subscription Overview
Subscriptions are automatically renewed based on your selected plan interval until you decide to cancel. For example, if you start a monthly subscription, your card will be charged each month and your access will continue without needing to place another order.
Subscription FAQs
Below are some common questions about how your subscription works.
How do I manage my subscription?
You can manage your subscription using the customer portal. Change your billing information, make changes to your plan, see upcoming billing intervals and more.
The customer portal can be accessed through the link you received in the email that was sent to you when you placed your initial subscription order. You can also access your subscriptions by logging into your account here.
Can I pause or cancel my subscription?
Yes, of course. You can pause or cancel a subscription any time. Your change will take effect at the end of your current billing or commitment period.
What happens if the payment can't be processed?
If your payment can’t be processed, you’ll receive an email with a secure link to update your payment method. We’ll retry the payment up to 3 times. If it still fails, your subscription will automatically be canceled.
Can I switch to a different plan or billing interval?
Yes, you can switch to a different plan or billing interval at any time, but the change will take effect after your current subscription period ends. For help making the switch, just reach out using the contact form, we’ve got you.